At Tribe Customers our mission is to ensure that BNP Paribas Fortis knows its customers and can interact with them accordingly. We realize this mission with a team of 75 professionals, focused on providing our organization with access to correct and up to-date customer data, on providing the capabilities to optimally manage each phase of the customer lifecycle (including Financial Security), and on facilitating customer relationship-related interactions. Each capability consists of tools and processes that together ensure we manage the overarching customer and employee journeys in an end-to-end manners. In doing so we support the personalized character of our customer interactions and we contribute significantly to BNP Paribas Fortis’ purpose to be a trusted financial partner. We are seeking an experienced Program Manager to lead the integration of internal tools and processes with an external partner as part of an organisation-wide outsourcing exercise. The successful candidate will be responsible for ensuring a seamless transition of services, minimizing disruption to business operations, and maximizing the benefits of the outsourcing arrangement.
How do we imagine our future Program Business Manager?
- Develop and execute a comprehensive integration plan, including timelines, milestones, and resource allocation
- Collaborate with internal stakeholders, including operations, IT, and control functions, to identify and document existing processes and tools
- Work closely with the external partner to understand their systems, processes, and requirement
- Lead the design and implementation of integrated solutions, ensuring alignment with organisational goals and objectives
- Identify and mitigate risks associated with the integration, and develop contingency plans as needed
- Monitor and report on progress, providing regular updates to senior management and stakeholder
- Ensure compliance with organisational policies, procedures, and regulatory requirements
