Are you energized by a fast-paced environment, international shipping, and leading people where the action happens?
Join DFDS in the vibrant harbour of Ghent, at the heart of one of Europe’s key maritime hubs, and contribute to world-class shortsea shipping. We are currently looking for an Assistant Customer Service Manager to strengthen our Customer Service team and play a key role in delivering an excellent and consistent customer experience.
You will work closely with the Customer Service Manager to ensure smooth daily operations, high service quality, and strong team coordination. The role is closely connected to route operations, meaning you will also play a part in supporting business continuity outside standard office hours when needed.
While this is not a formal people management role, you will act as a key support to the team and step in as backup for the Customer Service Manager during absence (e.g. holidays or sick leave). In addition, you will contribute to both local and global customer experience initiatives. You will be reporting directly to the Route Director Belgium.
In this role, you will combine operational involvement with team support and continuous improvement:
Support daily customer service operations, ensuring efficient handling of bookings, requests, and issue resolution
Act as a senior point of support for the team, helping to guide priorities, resolve escalations, and maintain high service quality
Alongside daily operations, you will also contribute to improvement initiatives:
You are an experienced customer service professional who is ready to take on more responsibility.
You have solid experience in customer service, preferably within logistics, transport, or a similar operational setting
What we offer
A competitive salary package with attractive extra-legal benefits (including a company car, meal vouchers, hospitalisation and group insurance, flexplan, GSM, laptop)
At DFDS, you will be close to the ships, the people, and the customers — and part of a company that proudly connects Europe by sea.
If you enjoy working with people, manage customer expectations in a fast-paced maritime environment, and contribute to an outstanding customer experience, we’d love to hear from you.
