Why SoftwareOne?
For over 30 years SoftwareOne has been the foundation for organizations around the world for their technology solutions. With changes in the market from on-premises to cloud we have always been one step ahead. Underpinning our transitions and evolutions are our seven core values which we expect from all our current employees and look for in our future colleagues. The global nature of our organization allows us to adapt and commit to these values unique to the culture and business needs of each location.
The role
We are searching for a results-driven Account Manager to join our expanding sales team. As the quarterback of the customer you will be responsible for ensuring the client receives the highest level of customer service for Commercial Accounts. You will be managing an existing book of business from across our portfolio, and as such, it’s imperative that you ensure all renewals and reoccurring business is not only maintained but you are able to upsell and cross sell our other services in order to add value. The Account Manager is also able to leverage support from our new business hunting team to find new revenue streams as well as our subject matter experts in our services organization. Duties include devising sales plans, managing relationships with our existing clients, maintaining in-depth account profiles on key clients, ensuring on time renewals, accurate forecasting and educating your customers on industry news and innovations.
To ensure success as an Account Manager, you should be adept at market research and skilled in forming long-lasting, mutually-beneficial relationships. An Account Manager will be someone whose customer-oriented approach and sales expertise result in increased profitability. Ultimately, an outstanding Senior Account Manager will keep a close eye on clients' feedback to ensure that our products and services always exceed expectations.
Location: Brussels (Hybrid)
Role & Responsibilities
- Developing and executing sales plans to meet these quotas.
- Organizing and presenting monthly or quarterly customer business reviews.
- Upselling and cross selling our services on existing renewals and managed services.
- Building relationships and networks with our partner eco system.
- Executing and nurturing opportunities
- Establishing and nurturing strong relationships with current customers.
- Traveling to businesses to conduct sales presentations.
- Managing your pipeline and forecast in a timely and accurate fashion.
- Resolving clients' concerns in a timely and amicable manner.
- Presenting in-depth reports to the director of sales and other stakeholders, as required.
- Conducting regular market research to maintain an updated knowledge of consumers' needs and competitors' activities.
- Partaking in industry events to refine your skills and maintain mutually-beneficial business relationships.
Organizational Alignment
- Reports to the Commercial Sales Account Leader
- Enlists the support of sales specialists, implementation resources, service resources, and other sales and management resources as needed.
- Closely coordinates company executive involvement with customer management.
- Works closely with Sales Operations, Customer Success Team, and other departments to ensure customer satisfaction and problem resolution.
What we offer
- A career within an innovative company with a unique corporate culture
- Independent environment without a lot of red tape where you are empowered to make decisions
- The option to work partially from home (hybrid) and from office
- Employee stock purchase plan
- Learning and development opportunities galore
As a culture first organization, being together is how we learn and grow. We come together in-person at least 3 days for collaboration, support, and to have some fun. Where there is no physical location, we give all our employees an equal cultural experience through a remote setting.
What we need to see from you
- Bachelor's degree in Business or similar is ideal.
- A proven history of meeting sales targets and boosting customer satisfaction.
- Proficiency in customer relationship practice.
- Excellent written and verbal communication skills in English, French and Dutch.
- Strong vertical and lateral thinking abilities.
- The ability to build long-lasting professional relationships.
- A self-driven approach to work.
- Willingness to travel to current and target clients, as required.
- Highly motivated and results oriented; entrepreneurial spirit. Ability to work in a fast-paced sales environment with minimum supervision.
Job Function
Sales
