Job description
About the Role
We are looking for a Medical Information Officer to strengthen its Medical Information service in Belgium. In this role, you will be the first point of contact for medical inquiries on medicines, received via phone, email and other channels. You will ensure that healthcare professionals, patients and internal stakeholders receive clear, scientifically accurate and balanced information, in full compliance with internal procedures and local regulations.
You will collaborate closely with Medical Affairs, Patient Safety and Quality Assurance teams and play a key role in supporting the safe and effective use of products.
Key Responsibilities
1. Medical Information & Customer Engagement
Act as a primary contact for medical information requests on products from healthcare professionals, patients, caregivers and internal colleagues.
Handle inquiries received via multiple channels (email, phone, digital platforms, field force) in accordance with internal guidelines and service levels.
Provide clear, accurate, balanced and non‑promotional responses within agreed timelines, using approved information sources and standard response documents.
Escalate complex or unusual inquiries to more experienced Medical Information colleagues within the global network when needed.
Accurately log and document all inquiries and responses in the Medical Information system, in line with procedures and local regulations.
2. Medical Information Intake Channels Management
Monitor Medical Information intake channels (e.g. mailbox, phone line, webforms) on a daily basis.
Perform an initial assessment of each contact to determine whether it is a medical information request, safety report, product quality complaint or other type of enquiry.
Route inquiries appropriately to Medical Information, Pharmacovigilance, Quality or other functions based on internal processes.
Identify and highlight recurring questions, issues or trends to relevant stakeholders.
3. Material Review Support
Support the review of promotional and non‑promotional materials for products (print, digital, events-related) from a scientific and regulatory accuracy perspective.
Contribute to verifying that materials meet internal requirements as well as applicable local laws, regulations and industry codes.
4. Compliance, Safety & Quality
Identify, document and forward adverse events and other safety-related information to the Drug Safety/Pharmacovigilance team within defined timelines.
Identify and report product quality complaints to the local Quality Assurance department in line with procedures.
Ensure full compliance with SOPs, local regulations and ethical standards related to Medical Information, pharmacovigilance, promotion and data privacy.
Support audits and inspections by maintaining accurate, complete and high‑quality documentation.
Candidate Profile
Education & Knowledge
Scientific-oriented bachelor’s or master’s degree (e.g. pharmacy, biomedical sciences, life sciences, nursing or similar).
Fluency in Dutch, French and English (spoken and written) – at least 2 of the 3 languages are required; the third is a strong asset.
Basic understanding of:
The biopharmaceutical industry environment and the healthcare system.
The importance of safety reporting and product quality.
Skills & Competencies
Strong written and verbal communication skills; able to explain scientific information clearly and appropriately for different audiences (HCPs, patients, internal teams).
Good organizational and time-management skills; able to handle multiple requests simultaneously and respect timelines.
Ability to search, understand and summarize scientific or technical information from various sources.
High level of accuracy and attention to detail, especially in documentation and data entry.
Comfortable working with common digital tools and office software (email, document editing, spreadsheets, presentation tools, web-based platforms, databases); experience with knowledge management systems is a plus.
Ability to work independently within defined procedures, while proactively seeking guidance when needed.
Team-oriented mindset, open to collaboration with cross-functional colleagues.
Strong sense of ethics, integrity and commitment to patient safety.
Why joining us?
Rapid growth: Amaris has doubled its workforce in Belgium in two years, providing numerous growth opportunities for employees.
Prestigious projects: Candidates will work with renowned clients in the pharmaceutical, biotechnology, and European institutions sectors on impactful missions.
International environment: An agile and dynamic structure promotes intrapreneurship and meritocracy, with international exposure at the heart of Europe.
Amaris Consulting is proud to be an equal opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.
Who are we?
Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.
At Amaris, we strive to provide our candidates with the best possible recruitment experience. We like to get to know our candidates, challenge them, and be able to give them proper feedback as quickly as possible. Here's what our recruitment process looks like:
Brief Call: Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you!
Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!
Case study: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.
As you know, every person is different and so is every role in a company. That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate's shoes to ensure they have the best possible experience.
We look forward to meeting you!
