Belgium Supply Chain Operations Manager
You’ve built experience, now use it where bold ideas meet real impact. At Opella, we’re challenging how self-care works for millions of people and need leaders and experts ready to shape what’s next. As an Supply Chain Operations Manager, you’ll bring your skill, your curiosity and your drive to make health simpler, smarter and more human.
About the job:
The Belgium Supply Chain Operations Manager owns the end-to-end execution and ultimate commercial impact of the country's customer service and logistics operations. This is not a role for a bystander; it requires a high-energy challenger who pursues operational excellence, relentlessly optimizes costs and safeguards our asset footprint while maintaining compliance with GDP, GWP, and local regulations.
As a strategic business partner to the Belgium Country Head, you translate business strategy into operational execution while challenging the status quo to optimize the Route-to-Market (RTM) and consistently deliver a best-in-class On-Time-In-Full (OTIF) performance. You lead and hold external 3PL partners accountable for service and cost efficiency and enable a customer-centric order-to-cash (O2C) and fulfillment ecosystem through aligned teams, strong data governance, and standardized processes as a non-negotiable foundation for sustainable growth and flawless execution
- Lead initiatives that advance our brands and strengthen our reputation worldwide.
- Mentor and uplift emerging talent while pushing your own growth and influence.
- Put purpose into practice — embedding sustainability, access and social impact into every decision.
- Model the challenger mindset: question complexity, act with integrity and make things radically simple.
- Help shape a culture that’s ambitious, collaborative and serious about recognition and belonging.
Main responsibilities:
- Lead 3PL performance and operations: Own end-to-end logistics (warehousing, transport, co-packing, distribution) and hold partners accountable to SLAs, service levels, cost efficiency, and compliance.
- Drive execution and performance: Own S&OE, proactively resolve operational bottlenecks, and safeguard Net Sales while delivering OTIF and cost targets.
- Partner with Commercial and Finance: Act as a strategic partner to Commercial teams and customers, optimizing order profiles, improving cost efficiency, and supporting profitable growth.
- Own logistics KPIs and continuous improvement: Monitor and improve service, cost, and compliance KPIs, leading initiatives that enhance customer experience and reduce cost-to-serve.
- Enable customer-centric O2C and fulfillment : Ensure seamless execution through aligned processes, accurate billing and inventory, and strong coordination across internal teams and external partners.
- Customer Service Engagement Strategy: Build strong relationships with key customers, define customer service engagement plans with Commercial teams, and leverage feedback and data insights to improve service and retention.
- Ensure data, systems, and governance excellence: Own customer master data and commercial conditions, ensuring accuracy and alignment with SOPs and SLAs, while leveraging systems, analytics, and reporting to drive decision-making and performance.
- Service & Cost Improvement: Lead high-impact supply chain initiatives to reduce cost-to-serve while elevating customer experience and supporting commercial growth.
About you:
- Education: Bachelor’s degree in supply chain management, Logistics, Business Administration, or a highly analytical field.
- Experience: 5–7 years of experience in Customer Service, Logistics, or Supply Chain Operations, ideally within the FMCG or Consumer Health (FMHC) sectors in the local market.
- Systems & Data: Strong proficiency in ERP systems (SAP required) and experience managing complex customer master data environments.
- Logistics Expertise: Solid knowledge of warehousing, 3PL management, GDP/GWP compliance, and local distribution networks.
- Customer & Stakeholder Management: Proven ability to manage customer service relationships and collaborate effectively across functions.
- Languages: Fluency in English and all local Belgian market languages (French and Dutch) to confidently negotiate, and influence at all levels.
This is more than the next step in your career, it’s a chance to lead change and help reinvent self-care for the world. If you’re ready to challenge, inspire and deliver impact that matters, we’re ready for you. We are challengers. We are Opella.
About Us:
Opella is the self-care challenger with the purest and third-largest portfolio in the Over The Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market globally.
Our mission is to bring health in people’s hands by making self-care as simple as it should be. For half a billion consumers worldwide – and counting.
At the core of this mission is our 100 loved brands, our 11,000-strong global team, our 13 best-in-class manufacturing sites and 4 specialized science and innovation development centers. Headquartered in France, Opella is the proud maker of many of the world’s most loved brands, including Allegra, Buscopan, Doliprane, Dulcolax, Enterogermina, Essentiale and Mucosolvan.
As a globally certified B Corp company, we are active players in the journey towards healthier people and planet. Find out more about our mission at www.opella.com .
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