Communication Officers - Danish

Esn
Brussel

Nu solliciteren

Vacaturegegevens

Kwalificaties

Bachelor
Tijdsbeheer

Volledige vacaturetekst

Our service answers around 150.000 enquiries per year on the activities of the European Union in the 24 official languages of the European Union.
To help answer enquiries from Citizens in a professional, accurate efficient and timely manner, we are looking for Communication Officers fluent in Danish.
The work is organised remotely, and the applicant should be based in an EU Member State.

Mission

Your main task is to answer questions from citizens and businesses on the European Union's activities and policies via telephone, email and other channels. The entire team provides coverage in all 24 official EU languages, 255 days per year. You will be supported by a Knowledge Management system to provide appropriate and timely response.

Your role includes:

Replying directly to phone calls or instant messaging enquiries,
Drafting replies to email enquiries,
Communicating in an easy-to-understand, jargon-free language about all aspects of the EU,
Dealing with citizens and business in a professional, service-oriented manner
Identifying sensitive or complex enquiries for transfer to 2nd line Support Services,

Profile

Bachelor’s degree or equivalent 3 year degree – EU studies is an important asset,
Strong written and oral language skills: C2 level of English and Danish. Fluency in additional official EU languages represents an asset for this position,
Proven interest and evidence in European policies and developments,
Critical thinker, proactive, innovative, hands-on and solution focused approach,
Demonstrated interpersonal skills in a multicultural environment,
Ability to handle stress and communicate clearly on complex matters,
Professional organisation and planning skills, including time management, priority setting and multitasking

Contact

If you are interested to develop and grow in the challenging environment of EU Affairs, please send an up-to-date CV and a motivation letter to [email protected]

Only candidates matching all characteristics listed above will be called for a first interview.

Nu solliciteren

Mission

Profile

Contact

Tools voor werkzoekenden

Werkgeverstools

Bladeren

Blijf verbonden