District Manager located in Belgium, is a multi-unit position that provides direction and support to the Store teams within a geographic area (Belgium and Luxembourg) to ensure delivery of a superior customer experience and to maximize the sales/profits of the stores.
Your responsibilities
- Develops and coaches Store Managers to maximize contributions and ensure a high performing store team.
- Maximizes sales vs. budget and prior year through monitoring/execution of company programs and ongoing review of overall store performance. Monitors labor costs and utilizes profit/loss statements to analyze results and implement corrective action as necessary to enhance results.
- Evaluates Store performance for the continual improvement of store KPIs on all day parts. Assist Store Managers with diagnosis of sales/service issues and executing tactics to resolve.
- Ensures Store compliance with all Company and Nike operating policies and procedures and alignment with company goals and objectives.
- Ensures compliance with all country/local laws and regulations in the areas of health, safety, labor and employment, as well as any applicable company policies, guidelines, and procedures. Communicates all pertinent Company information to Stores.
- Analyze Area/performance data (e.g., sales, labor.) to address negative trends/improve store/area performance.
- Analyze and assess management talent and proactively address performance gaps to ensure organizational goals are met.
- Monitor, investigate, and resolve customer complaints, transaction trends.
- Approval of expenditures within the established guidelines
- Ensure corrective action is taken related to customer issues or poor performance of store management team.
Our requirements
- University degree and 3-5 years multi-unit management experience in Retail or related industry; or equivalent combination of education and experience.
- Strong analytical skills to assess situations, determine root cause, initiate plan of action, and follow through to resolve; high level of integrity and business ethics; strategic goal-setting skills
- Demonstrated ability to lead and manage in a fast-paced dynamic environment; recruit and develop talent who will move the organization forward; ability to make tough decisions.
- Excellent communication and delegating skills; and strong collaborative and team-building abilities
- Strong customer orientation focus. Must exhibit professionalism, composure, and discretion when expediting or resolving all customer related concerns and issues.
- Experience/ knowledge of local markets related to employment, government requirements/legislation (holidays, pay, elections) and local wage/labor trends/expectations. Insights on demographics
- Highly organized and skilled at prioritizing time/effort of competing tasks.
- Must have reliable transportation and be available to travel to multiple Stores, meetings etc. Availability to work various days/shifts (weekends, evenings, holidays etc.)
- Strong PC skills with knowledge of Microsoft Office suite.
- English Speaker
- French Speaker
- Dutch is a Pre
