The System IT Engineer implements technical customer solutions and provides technical support to customers either on site or remotely.
We are looking for a full time talented engineer to join our support team to provide the best installation and support for our products.
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Give world-class support to worldwide customers
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Work closely with developers, troubleshooting, bug-fixing, and issue-tracking
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Engage directly with customers, make sure they’re happy, loving us and our products. Our frontline engineers tend to send 50+ replies per day
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Involve yourself with product development, using your insight of customer’s issues and use cases
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Technical, a passionate problem-solver with a customer-centric mindset
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Organized, resourceful and responsive, because you’ll be working remotely, at home or wherever suits you best
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Flexible or do what’s necessary to help our customers
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A proven track record in technical support
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In-Depth knowledge of Linux-based operating systems and services
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Experience with RPM-based distributions such as CentOS, Red Hat, Ubuntu PostgreSQL, Windows Server, AD, LDAP, …
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Strong analytical, debugging and problem-solving abilities
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FR/NL with excellent written English
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Great opportunity for professional development within a dynamic company
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Interesting and challenging projects
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Work with long-term employment on a full-time basis under contract
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Challenging tasks
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Knowledge exchange
