Daikin Europe NV (DENV) is a subsidiary of Daikin Industries Limited, a Japanese outstanding company and worldwide the biggest developer, producer and supplier of HVAC-R (heating, ventilation, air conditioning and refrigeration) solutions, including heating pumps and cooling technology.
DENV is Daikin’s sales, R&D, and production headquarters for Europe, the Middle-East and Africa. The headquarter has Belgian offices in Brussels, Ghent and Ostend, as well as 8 production plants, 24 sales subsidiaries and offices and a whole network of independent distributors and dealers across the EMEA region.
As Learning & Development Project Lead, you will design, develop and coordinate learning initiatives that strengthen service sales capabilities across Daikin EMEA. You will translate 2030 strategic targets into practical learning journeys, engaging content and scalable formats. Working with service subject-matter experts, affiliates and training colleagues, you will help build a structured L&D approach that enables people to grow their service knowledge, commercial capabilities and confidence.
Your initial focus will be on service sales and service managers, helping them build knowledge of value selling, customer engagement and service business development. Later, you will help extend service learning to non-service employees to create broader awareness of the role of service in Daikin’s future growth.
What you will do
- Identify learning needs related to service sales, service management and service business development.
- Design learning journeys that support the service capabilities needed to achieve 2030 strategic targets.
- Translate technical, commercial and strategic service knowledge into clear, practical learning content & toolkits together with subject-matter experts.
- Coordinate and facilitate selected trainings, workshops and knowledge-sharing sessions for key target groups.
- Support blended learning formats, including classroom, virtual, e-learning, peer learning, train-the-trainer and on-the-job application.
- Contribute to the further development of the Service L&D Academy, including governance, content standards, learning pathways and impact measurement.
- Work with affiliates to support local adoption across countries and maturity levels.
- Use the Learning Management System to organise, monitor and improve learning activities based on participation, feedback and outcomes.
Your profile
- You have a Master’s degree or equivalent experience in Learning & Development, Education, Business, Human Resources, Organisational Development or a related field.
- You have relevant experience in Learning & Development, training design, capability development or commercial/service enablement.
- Experience in a service, technical, B2B or international environment is a strong asset.
- You understand adult learning principles, blended learning formats and practical learning journey design.
- You are interested in service business models, customer value, sales enablement and business transformation.
- You can translate complex business or technical content into clear, engaging learning material.
- You are a strong facilitator and communicator who can engage different audiences.
- You are structured, hands-on and proactive, with strong project management and stakeholder coordination skills.
- You are fluent in English. Other European languages are an asset.
- You enjoy working internationally, are willing to travel occasionally within EMEA.
- You are based in Brussels, with regular travel to our Ostend office.
What we offer
At Daikin, you will join an international market leader where service is an increasingly important driver of growth, customer satisfaction and long-term partnerships.
You will join Daikin at a pivotal moment of growth. You will help shape service learning across EMEA and contribute directly to our 2030 strategic ambitions, in a varied role with room for initiative, international collaboration and personal development. This role gives you broad EMEA exposure and close collaboration with senior stakeholders and sales leadership.
At Daikin, we support a healthy work-life balance with flexible working models.
Daikin Europe is a subsidiary of Daikin Industries Ltd. and the leading provider of heating, cooling, ventilation, air purification, and refrigeration technology. The company designs, manufactures and brings to market a broad portfolio of equipment, as well as tailor-made solutions for residential, commercial, and industrial purposes in Europe, Middle East, and Africa (EMEA). To date, Daikin EMEA has over 12 000 employees across more than 59 consolidated subsidiaries. It has 12 major manufacturing facilities based in Belgium, the Czech Republic, Germany, Italy, Spain, Turkey, Austria, and the UK. Our aim is to drive sustainable and effective solutions, sparking a good climate for the generations to come. And all this can only be achieved because of our People.
Good climate starts with people
Our employees are the beating heart of our company. At Daikin, you get to work in a positive environment backed by trust, creativity and continuous improvement. Together, we create our top-quality solutions by empowering talented teams. You will get plenty of opportunities to learn and grow. We are deeply committed to a diverse and inclusive workplace culture that reflects the communities we serve. Good climate starts with people.
