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Senior Collection Officer

Taleo Consulting
Brussel

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Vacaturegegevens

Kwalificaties

Tweetalig
Frans
Telefonie
Master
Administratieve ervaring
Bankieren
Bachelor
Onderhandelen

Volledige vacaturetekst

Mission.

Key Responsibilities

Debt Collection and Negotiation

Manage outstanding debt cases and conduct daily telephony activities (dialer campaigns)
Establish contact with debtors and negotiate payment terms adapted to their financial situation
Secure sustainable and realistic payment agreements
Take ownership of conversations and lead negotiations effectively over the phone

Case Management and Follow-up

Handle newly cancelled files and ensure execution of guarantees
Monitor and follow up on payment plans (amicable and judicial procedures)
Manage interactions via phone, email, mail, and specialized tools
Ensure accurate tracking and administration of all cases

Stakeholder Coordination

Maintain constructive relationships with internal teams and external partners
Collaborate with colleagues across departments to ensure smooth case handling
Act as a key point of contact in the recovery process

Customer-Centric Approach

Apply a solution-oriented and empathetic approach to support debtors
Select the most appropriate recovery strategy balancing all stakeholders’ expectations
Contribute to the broader objective of helping individuals become debt-free

Process and Performance Contribution

Ensure quality, accuracy, and compliance in all activities
Adapt to high-volume operational environments
Participate in continuous improvement of collection practices

Required profile.

Required Expertise – Debt Collection Officer

Debt collection and negotiation (telephony-based) (Advanced, current experience)
Case management and payment follow-up (Advanced, current experience)
Customer interaction and conflict handling (Advanced, current experience)
Administrative and operational processing (Advanced, current experience)
Stakeholder communication and coordination (Advanced, current experience)

Required Knowledge & Experience

Experience

At least 2 years of relevant experience in debt collection or similar roles

Technical Expertise

Mandatory

Proven experience in collection telephony (high-volume calling / dialer campaigns)
Bilingual proficiency (Dutch/French or French/Dutch)

Preferred

Initial experience in KYC (Know Your Customer) processes

Business Knowledge

Mandatory

Experience in negotiation and customer interaction
Background in administrative roles or case handling

Preferred
Interest in finance, banking, and financial products

Education

Bachelor’s or Master’s degree (or equivalent experience)

Languages

Dutch – Native or Fluent
French – Native or Fluent
English – Good professional proficiency

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