As a Client Center Officer, you are responsible for commercial and administrative services for Mass Affluent clients. You also assist clients with questions regarding our digital tools, primarily remotely via email, telephone, or video call. You will join a team of around 10 colleagues, serving our clients from the main headquarters in Brussels, via email, telephone, or video call. The goal is to ensure high-quality, efficient, and client-oriented service, with "Trust" and "Knowledge" as core values.
Tasks and Responsibilities
- Act as the point of contact for clients and prospects, offering suitable investment solutions.
- Handle client inquiries and execute transactions in accordance with procedures.
- Provide administrative follow-up on client files (know-your-customer, contracts, address changes, etc.).
- Support clients in using various digital platforms.
- Ensure, together with your colleagues, the availability of the service by telephone and email during opening hours.
- Contribute to improving the service and functioning of the team, in collaboration with your manager and colleagues within and outside the department.
