About the job
Suspicious ships worldwide and keeps opening stores in new countries, so there are always more customers with questions than there are hours in a day.
You join our customer service team for about a day a week, and you step up when it gets busy: Black Friday, sales, drops and events. You answer customers, keep them posted on their orders and help the team stay on top of the inbox.
What you'll be doing
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Be a day-to-day contact for our customers
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Keep people updated on their orders before they have to chase us
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Help handle returns and exchanges
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Flag the questions that keep coming back, so the team can fix the cause
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Work in Gorgias, Shopify and Excel
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Be there when it counts: Black Friday, sales, drops and events, when the inbox doubles overnight
What you bring
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You are a student, available around a day a week and able to do more during our peak periods
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Strong communication skills, written and spoken, because you'll be communicating a LOT
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Fluent in English & Dutch
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No problem or issue left unseen, everything handled on time
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Doing ten things at once? Easy. You keep your head and know what matters first
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Comfortable in Excel, a sheet does not scare you
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AI-savvy, you already use tools like ChatGPT and see where they save you time
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Able to work independently and focused, but genuinely a team player
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Hands-on and energized by a start-up environment where things shift fast
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A feel for the Suspicious Antwerp brand and the streetwear world it lives in
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Based in Belgium and able to work from our HQ in Antwerp
Nice to have, no dealbreaker ;)
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Experience with Gorgias or another helpdesk tool
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Hands-on with Shopify
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A first job in retail, hospitality or anywhere else you dealt with customers
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French or another extra language
