Responsibilities
- Monitoring and researching global SMS regulations, carrier requirements, and market-specific compliance standards.
- Reviewing and analyzing customer SMS use cases and message content to ensure adherence to TeleSign and country-specific requirements.
- Managing SenderID testing, troubleshooting, whitelisting, procurement, and launch activities across global markets;
- Collaborating with carriers and partners, Client Services, Sales, Product, Program Management, and Technical teams, as well as engaging directly with clients to support compliance and delivery objectives.
- Developing, documenting, and improving processes, technical requirements, tools, and knowledge resources related to global SMS operations.
Essential Requirements
- Excellent written and verbal communication skills in English.
- Customer-focused mindset with the ability to communicate technical information to non-technical stakeholders.
- Ability to follow established processes while adapting to changing priorities and market requirements.
- Hands-on experience in the SMS industry, including Sender ID registration, omnichannel and two-way messaging, with a strong understanding of messaging compliance and market-specific regulatory requirements, is a plus.
- Knowledge of mobile network operators (MNOs), aggregators, and SMS routing.
- Familiarity with Telesign products.
- Experience working with SLAs and managing operational requests within defined timelines.
- Ability to research, collect, organize, and interpret legal and regulatory information.
- Ability to write accurate, detailed, and informative documentation for internal and external audiences.
We are offering
- Good compensation - Competitive € salary plus benefits package.
- Development opportunities.
- Challenging but also a friendly working environment.
- And much, much more...
About Proximus Global
Proximus Global, combining the strengths of Telesign, BICS, and Route Mobile, is transforming the future of communications and digital identity. Together, our solutions fuel innovation across the world’s largest companies and emerging brands. Our unrivalled global reach empowers businesses to create engaging experiences with built-in fraud protection across the entire customer lifecycle.
Our comprehensive suite of solutions – from our super network for voice, messaging, and data, to 5G and IoT; and from verification and intelligence to CPaaS for personalised omnichannel engagement – enables businesses and communities to thrive. Reaching over 5 billion subscribers, securing more than 180 billion transactions annually, and connecting 1,000+ destinations, we honour our commitment to connect, protect and engage everyone, everywhere.
