SIAM Lead

Capgemini -
Diegem

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Ecocheques
Bedrijfswagen
Elektronische maaltijdcheques

Kwalificaties

ServiceNow
ICT

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Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

YOUR ROLE

As a SIAM Lead, you are responsible for overseeing and coordinating service integration activities in a complex, multi-supplier IT environment. You act as the key point of coordination between service providers, internal teams, and stakeholders to ensure seamless service delivery, operational stability, and continuous improvement.

Key responsibilities include:

Oversee day-to-day SIAM operational activities across multiple service providers
Facilitate tactical governance, coordination, and planning sessions
Manage escalations and ensure effective cross-supplier collaboration
Track compliance with policies, standards, and regulatory requirements
Contribute to service improvement initiatives and operational maturity of the SIAM model

YOUR PROFILE

Must-haves:

Minimum 8 years of experience in IT service management or supplier governance
At least 3 years of experience working in a SIAM or multi-supplier environment
Solid understanding of ITSM practices and service coordination processes
Experience working with ITSM tools (e.g. ServiceNow)

Nice-to-haves:

Experience in regulated industries (e.g. pharma or life sciences)
Exposure to Agile or Scaled Agile ways of working

WHAT YOU’LL LOVE ABOUT WORKING HERE?

At Capgemini Belgium we offer flexibility in more than one way: next to our hybrid way of working, where you will be able to work 70% from home, we also offer our flex abroad program, allowing you to work up to 45 days abroad.
In addition, we offer a competitive benefits package including:
- Net expenses
- Company car or mobility budget
- Health insurance
- Meal vouchers
- Pension plan
- Eco vouchers from €250/year
- A flexible plan to buy extra days off, update insurance or purchase home office equipment
- 32 vacation days plus bank holidays

ABOUT CAPGEMINI

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With a strong heritage of nearly 60 years, Capgemini is a responsible and diverse group of over 420,000 team members in more than 50 countries.

We deliver end-to-end services and solutions, leveraging our deep industry expertise and strong partner ecosystem across strategy, technology, design, engineering, and business operations. The Group reported 2025 global revenues of €22.5 billion.

Get the future you want.
http://www.capgemini.com

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