Mission Overview:
The Process Engineer consultancy mission is offered by Keystone Solutions for a client in Brussels. As a Keystone Solutions consultant, you will represent our values and expertise while working on-site and remotely, engaging in dynamic projects within the Transformation Office.
Responsibilities:
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Define and implement new business subprocesses aligned with business architecture principles and strategic objectives.
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Adjust and continuously improve existing processes for customer satisfaction, efficiency, and risk management.
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Contribute to application changes, including testing and documentation.
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Monitor and assess processes using key indicators and customer feedback to identify improvements.
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Conduct analyses and studies related to process optimization.
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Communicate and liaise with all stakeholders, including operational teams, to ensure effective implementation.
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Create and maintain clear, accessible documentation for standardized implementation and incident resolution.
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Ensure compliance with internal and external guidelines (Legal, Compliance, Permanent Control, General Inspection).
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Guide change management, ensuring customers and employees master new or changed processes and applications.
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Provide user support and follow-up after implementation.
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Collaborate with Business and IT partners during ideation phases to ensure solutions meet customer and employee needs, align with strategy, and achieve efficiency and risk management objectives.
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Work within Agile teams, contributing to defining, building, testing, and implementing products or services within planned sprints.
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Organize work independently, estimate scope and complexity, and commit to sprint or trimester deliverables.
Requirements:
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Bachelor/Master degree or equivalent by experience.
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Proven track record in business and process analysis and change management.
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Fluent in French or Dutch; strong written and spoken English communication skills.
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At least 2 years of relevant experience.
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Experience with process modelling tools and flow chart creation (mandatory).
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SharePoint experience (preferable).
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Knowledge of process improvement methods and techniques (mandatory).
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Affinity with testing and preparing demos (mandatory).
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Mastery of risk management and control (mandatory).
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Payments knowledge is an asset (preferable).
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Excellent analytical skills, ability to structure and model.
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Efficient facilitator and communicator (oral and written).
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Ability to convince, influence, and negotiate.
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Driven and tenacious in finding creative solutions.
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Customer-oriented and committed to meeting expectations.
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Team player.
Consultancy Advantages at Keystone Solutions:
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Embrace the consultancy model, working on-site and remotely as a Keystone Solutions consultant.
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Engage in diverse projects across various client environments, facing new challenges and opportunities.
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Accelerate your professional development with broad learning experiences and exposure to multiple domains.
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Grow your career ambitions within a supportive framework dedicated to your advancement.
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As a K-Stone, bring core values to every engagement, ensuring excellence and integrity in all missions.
Work Location:
Brussels, with 50% on-site and 50% homeworking expected.
Call to Action:
If you are ready to tackle technical and strategic challenges in a dynamic consultancy environment, apply today .
