- Operational Support
- Network Infrastructure
- Technical Documentation
Duties & Role:
- Provide first- and second-line support for enterprise network infrastructure, diagnosing and resolving incidents in a timely and systematic manner.
- Install, configure, replace, maintain, and troubleshoot routing, switching, authentication, and related network technologies.
- Monitor network performance, identify emerging issues, and implement corrective or preventive actions to maintain service availability.
- Support Cisco Identity Services Engine (ISE) administration to facilitate client provisioning, moves, additions, and changes.
- Perform routine operational maintenance, including configuration management, backups, and system health verification.
- Support network infrastructure projects through equipment preparation, staging, testing, deployment, migration, and acceptance activities.
- Assist in security assessments, infrastructure validation, and implementation of mandatory security controls.
- Maintain Standard Operating Procedures (SOPs), technical documentation, and configuration records to support operational continuity.
- Identify opportunities for process, performance, and infrastructure improvements, and recommend practical solutions.
- Liaise effectively with internal teams, NCIA Service Lines, and external service providers to coordinate operational and project activities.
- Work independently with limited supervision while contributing effectively within a collaborative technical environment.
- Participate in operational planning, status meetings, and technical reviews, providing clear updates on assigned activities.
- Perform additional duties, including planned out-of-hours support, as required to maintain service continuity.
Requirements
Skills, Knowledge & Experience:
- The candidate must have a currently active NATO SECRET security clearance
- Possesses a bachelor degree with 4 years post-related experience;
- Hold a valid Cisco Certified Network Professional certification;
- At least four years support experience with Campus (SD-Access) and Datacenter network systems (ACI);
- At least two years support experience with DNS, DHCP and IP address Management systems (IPAM);
- At least two years experience with Cisco ISE;
- At least two years experience with network monitoring system such as Cisco Prime, Cisco CCC, Zabbix; Cisco NDFC;
- At least two years experience with support and implementation of Wireless network systems;
- Experience with support of multi-tenancy network environments and multicast network technologies;
- Support experience and knowledge of Firewall systems;
- Experience with the support and implementation of Network Load Balancing techniques.
Desirable qualifications:
- Support experience with VMWare virtual network systems;
- Support experience with Infoblox;
- Working experience with Splunk;
- Working knowledge of PKI certificates and systems;
- ITIL certified in Service Operations;
- Prior experience of working in an international environment comprising of both military and civilian elements.
