The mission consists of managing and recovering outstanding debts by establishing effective communication with debtors, negotiating sustainable payment solutions, and ensuring proper follow-up of recovery processes.
The role focuses on balancing financial recovery objectives with customer-oriented approaches, taking into account the debtor’s personal and financial situation.
Beyond debt collection, the objective is to ensure efficient case management, maintain strong stakeholder relationships, and contribute to helping individuals achieve financial stability.
The goal is to enable the organization to optimize debt recovery performance while maintaining high standards of professionalism, compliance, and customer respect within a dynamic operational environment.
Key Responsibilities
- Debt Collection and Negotiation
- Case Management and Follow-up
- Stakeholder Coordination
- Customer-Centric Approach
- Process and Performance Contribution
